FAQ
Straight answers before you choose an assistant.
Understand what is included, what changes between plans, and which responsibilities remain with you.
Getting started
Can I have more than one assistant?
Yes. Each assistant needs its own subscription so its conversations, files, allowance, and controls remain separate.
Should I choose OpenClaw or Hermes?
Choose OpenClaw for direct conversations and file-based work. Choose Hermes when ongoing sessions, repeatable jobs, and skills are more important.
Can one subscription include both?
No. One subscription covers either OpenClaw or Hermes. Add another subscription when you need a second, separate assistant.
Plans and payment
Do higher plans make replies faster?
No. Every plan uses the same hosted setup. Higher plans include more monthly AI use and additional maintenance or backup options.
When is my assistant prepared?
Preparation starts after the monthly payment is confirmed. Your account shows the current progress and any failure that needs attention.
What happens when I cancel?
Renewal stops. You keep access through the period already paid for, then the assistant is disabled.
How long is the final recovery copy kept?
A final copy without the service's private access details is kept for 30 days after the paid period ends.
Safety and access
Do I need another AI account?
No. The plan includes a monthly AI allowance. Syntax Studios keeps the private service details outside your browser and assistant workspace.
Can I add my own sign-in details?
Only add details when a supported connection genuinely needs them. You remain responsible for what you place in the assistant workspace.
Can I protect my account with a second step?
Yes. You can enable two-step verification and keep one-time recovery codes. Staff accounts must use the second step before administration access.
Can the assistant make mistakes?
Yes. Treat important output and actions as work that needs review, especially before sending, publishing, paying, deleting, or changing data.